Privacy Policy

At Metanativ, we are committed to protecting your privacy and ensuring a safe online experience for all our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our services, you agree to the practices outlined in this policy.

1. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Information: This may include your name, email address, mailing address, phone number, and payment information (such as credit card or PayPal details).
  • Order Information: Information related to the products you purchase, shipping and billing details, and order history.
  • Usage Data: Information about how you interact with our website, including your IP address, browser type, operating system, and usage patterns (collected through cookies or other tracking technologies).

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Order Processing: To process and fulfill your orders, including payment processing, shipping, and customer service.
  • Customer Service: To respond to inquiries, provide product recommendations, and offer support for any issues related to your order.
  • Communication: To send you order updates, promotional emails (if you’ve opted in), and important information about our products and services.
  • Marketing: To personalize our advertising and content based on your preferences and usage of our website.
  • Improvement of Services: To improve the user experience on our website and make our services more efficient, secure, and tailored to your needs.

3. Sharing Your Information

We value your privacy and will not sell, rent, or lease your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, shipping companies, and marketing platforms) who assist in the operation of our business. These providers are contractually obligated to protect your information and can only use it for the purpose of providing services to us.
  • Legal Requirements: We may disclose your information if required by law or in response to valid legal requests, such as complying with a subpoena, court order, or other legal processes.
  • Business Transfers: In the event of a business transaction, such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your experience. Cookies are small files placed on your device that allow us to remember your preferences and improve site functionality.

You can choose to disable cookies in your browser settings, but this may limit certain features of our website.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your account. These measures include encryption, secure servers, and access controls.

While we strive to protect your information, no online transmission is completely secure. We cannot guarantee the absolute security of your information, but we will take all reasonable steps to protect it.

6. Your Rights

You have certain rights regarding the personal information we collect and process. These include:

  • Access: You may request access to the personal data we hold about you.
  • Correction: You may request correction of any inaccurate or incomplete data.
  • Deletion: You may request that we delete your personal information, subject to any legal obligations we have to retain it.
  • Opt-out of Marketing: You can opt-out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

7. Third-Party Websites

Our website may contain links to third-party websites, which are not governed by this Privacy Policy. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Metanativ does not knowingly collect or solicit personal information from children under the age of 13. If we discover that we have collected personal information from a child under 13, we will take steps to delete such information immediately.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the "Effective Date" at the top of the policy will be updated accordingly. Please review this policy periodically for any updates.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise your rights under this policy, please contact us at: